Browse our frequently asked questions and quickly find the answers you need.
Is Snowball available to international users?
Snowball is (currently) only available to U.S. organizations, donors and currency.
Can I use a Social Security number instead of an EIN? What if I’m not a 501c3/501c4?
Snowball Fundraising is intended for not-for-profit organizations that qualify for 501c3 or 501c4 status. 501c3 or 501c4 status is recognized by the IRS by the designation of an EIN; therefore, we must verify your organization's status with your assigned EIN.
Our bank hasn’t received any funds yet. When will my organization start receiving deposits?
First, make sure you've updated your "Merchant Settings" and linked your organization to our payment processor, Stripe. Next, fill out your "Deposit Settings" to connect your organization’s bank account to Snowball. Once you've done that, please email your request—including your organization name and contact number—to email@example.com. We’ll validate your information and turn on your deposits. Once activated, you should see your first deposit 2-3 business days later.
How many transactions are allowed on the Premium version of Snowball?
There's no limit to the number of transactions a Premium account can process!
Is ACH an accepted payment method on Snowball?
Currently Snowball donation forms only allow for debit or credit card payments.
How much does Snowball take from each transaction?
Our payment processor deducts a small fee from each transaction to cover credit card costs. Premium transactions get a rate of 2.2% + 30 cents for Premium accounts and 2.9% + 30 cents for all other account types. Donations made via American Express credit cards are charged a flat 3.5% rate (without the extra 30 cents), regardless of plan type.
How do I cancel a recurring donation on behalf of a donor?
To cancel a recurring donation, go to the “Reporting” tab in your dashboard's top navigation menu, then select “Recurring Donations” from the drop-down. Find the transaction in question on the list, then click the “Cancel” button on that line.
I have a free account; can I remove tipping?
The tipping feature is included on all of our free accounts in order to help fund this free service. It can be removed from your pages by upgrading to a paid plan. If you’re interested in upgrading, please visit our pricing page to upgrade or request a demo!
Do you charge extra for customer support?
Never. We offer free US-based, bilingual customer support to all of our customers. Reach out to us by clicking on “Leave a Message” in your dashboard, and a Snowball Customer Coach will respond by the following business day.